Custom charges and import duties, and any other additional fees, are solely the responsibility of the customer, and must be paid when receiving the order.
Please contact your local customs authority for further information, before placing your order, to avoid unanticipated fees.
Any parcels returned for unpaid fees are not our responsibility, for which refunds will not be issued.
Please make sure to be aware if customs are trying to contact you, by regularly tracking your package.
Unfortunately, we do not have control over custom charges or import duties, and the time it takes to clear the custom process, as this varies significantly from country to country, and you may need to provide additional information to clear your order. Therefore, delays due to customs are beyond our control.

Returns & Cancellations:
We currently don’t accept any return or exchange requests, and orders cannot be cancelled or modified once an order is placed. Please double-check your purchase before checking out.
Refunds are only issued in the case of a cancelled order, based on our inability to fulfill an order, or in the case of an error on our part, resulting in a damaged or defective item. Refunds will be processed using the original payment method.